Legal

Three things govern the HikeX Ultra-light Gear community group buy: the Group Buy Terms, the Refund & Cancellation Policy and the Privacy Policy. Last updated 15 September 2026.

Terms

1. What this is : HikeX Ultra-light Gear is a community group-buy initiative, not a conventional shop or store. We collect orders from the community, combine them to negotiate better prices, arrange the import, and then distribute the goods to participants. We do not keep regular retail stock or add a conventional retail margin.
2. Estimates : Prices shown in the website catalogue are estimates, not final prices. The final group-buy price depends on things such as total number of orders, manufacturer-negotiated pricing, international shipping rates, which can change significantly, customs, taxes, operating costs, handling, packing and the cost of delivering to your location. Our aim is always to get the best possible group-buy price. We cannot guarantee that the final price will match the estimate shown when you place your order. We will tell you the final price before asking you to make the final payment.
3. Token Amount : A token amount is required for your order to count in the group buy. The token is adjusted in full against your final payment and is not an additional fee. The refund and cancellation rules for the token are set out in the Refund & Cancellation Policy.
4. Minimum Order Quantities : Most products have minimum order quantities set by the manufacturer. We may remove a product from the group buy if the required volume is not reached.
5. Final Payment : Once the final price is confirmed, we will tell you the amount and the payment deadline. Your order moves forward only after the final payment is received. The refund and cancellation rules after payment are set out in the Refund & Cancellation Policy.
6. Delivery : Delivery times depend on international shipping, customs clearance and other factors outside our control. We therefore do not promise a fixed delivery date. Once the goods reach our warehouse in India, we expect to verify and dispatch them within a few days.
7. Product Issues : Products are covered only by the warranty, if any, provided by the manufacturer. HikeX does not provide an additional warranty. If you receive a damaged, defective or incorrect product, contact us with the details and photographs. We will help coordinate with the manufacturer to resolve the issue. Any replacement, repair or refund will depend on the circumstances, the manufacturer's warranty or policy, and applicable law.
8. Delivery Issues : In transit to your address, if the package is lost, damaged or otherwise has a delivery issue, contact us with the details. We will coordinate with the delivery partner to resolve the issue. Any replacement or refund will depend on the circumstances, the delivery partner's claim process and applicable law.
9. Fraud and misuse : We may refuse or cancel an order where we reasonably suspect fraud, misuse, resale, intentionally providing incorrect information, or other abuse of the group-buy system.
10. Events outside our control : HikeX is not responsible for delays or problems caused by events outside our reasonable control, including natural disasters, war, government restrictions, major transport disruptions, customs delays, or similar events.
11. Limitation of liability : To the maximum extent allowed by law, HikeX will not be responsible for losses or damage beyond what is required by applicable law.
12. Governing law : These terms are governed by the laws of India. Only courts in Jaipur, Rajasthan will have jurisdiction over disputes relating to the group buy.

Refund & Cancellation Policy

1. Token amount : The token amount is adjusted in full against your final payment. It is not an additional fee. The token is not refundable simply because you change your mind, decide not to continue, or do not agree with the final best-possible price we negotiated for you.
2. When the token is refunded : The token is refunded only when HikeX cannot fulfil your order or when we cancel the full order from our side. If we can fulfil any part of your order, the order will continue with the items we can fulfil and the token will remain adjusted against your final payment.
3. If only some items cannot be fulfilled : If we can fulfil some items in your order but not others, we will remove the unavailable items from your order. The token remains part of the order and continues to be adjusted against the items we can fulfil.
4. Final price : The final price may be different from the estimate shown when you place your order. Choosing not to continue because you do not agree with the final price does not make the token refundable.
5. After final payment : Once the final amount has been paid, the order cannot be cancelled or refunded, except where applicable law requires otherwise.
6. Refund method : Approved refunds will be made using the payment method or bank/payment details communicated by HikeX for that refund.

Privacy Policy

1. What we collect : When you place an order or submit a product request, we may collect your name, phone number, email address, delivery details, products and quantities selected, and basic technical information such as IP address and session data.
2. How we use it : We use this information to process and deliver your order, organise the group buy, communicate with you, manage payments, meet our accounting, tax and legal requirements, and keep you informed about relevant HikeX activities and updates.
3. Payments : We do not collect or store your card details, UPI credentials or other payment credentials. Payments are handled by Cashfree through its payment systems.
4. Who we share it with : We share only the information needed to run the group buy with service providers such as Cashfree, our internal order-management tools, and delivery partners.
5. How long we keep it : We keep your information for as long as reasonably needed to fulfil orders, manage the group buy, and meet accounting, tax and legal requirements.

Contact

For questions or support, please write to shubrank@hikex.in